Omni Care

Upgrade the multi-channel customer experience

Leverage powerful Big Data, AI technology…
Reduce Marketing costs by 47%
Increase loyal customers by 3 times
Double business efficiency

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Business Challenges

Data dispersion
Customer data is scattered across multiple enterprise systems and interaction channels, and is fragmented among individual sales representatives.
Low conversion rate
Sales do not have complete customer data, personalized consultation is lacking.
Difficulty in identifying new sales opportunities
Fierce market competition, high customer churn rate.
Low work efficiency
Staff have to perform many manual tasks such as data entry, report generation, etc., across multiple systems.
Difficulty in managing and monitoring
Difficult to manage and track sales team performance, customer status, and business results.
Emotional decision-making
Data updates are slow by month and quarter, leading to delayed decision-making often based on business experience and intuition.

Outstanding Features

Consolidate Customer Data Across Multiple Channels and Departments

Bring all multi-channel, multi-department data into a single system:

Effortlessly manage customer information on one platform
Obtain a comprehensive 360-degree customer view covering demographics, psychology, behavior, and interaction history
Departments collaborate effectively by accurately grasping interaction history and customer journeys
Create personalized customer experiences

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Automated Customer Segmentation Based on Multiple Criteria

Deliver personalized messages to each customer segment with:

AI-powered automated scoring and classification of customers based on various criteria
Manual or semi-manual classification as needed

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Implement a Differentiated Marketing Strategy

Segment customers to execute differentiated marketing campaigns
Integrate marketing automation to optimize work productivity
Reduce 47% of wasteful mass marketing costs
Increase conversion rates through personalized messaging
Measure effectiveness to adjust and optimize in a timely manner

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Accelerate sales consultations and increase conversions

Deepen customer understanding with a 360-degree customer view, enabling personalized sales consultations and higher closing rates
AI automatically analyzes customer data on characteristics and behaviors to suggest potential next actions and automatically recommend products the customer might purchase

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x64 productivity and efficiency in customer service

Customer service representatives have a 360-degree view of customers: contact information, history of interactions, enabling them to handle inquiries quickly and accurately
AI-powered chatbots provide personalized consultations, offering a flexible and natural interaction experience
AI chatbots work 24/7, serving millions of customers simultaneously, enhancing productivity and consultation efficiency

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Loyal customers

Implement personalized loyalty programs
Predict future customer behavior and execute upselling strategies

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Customer Testimonials

ABBank

We have researched and studied many CRM systems both domestically and internationally. WOWCRM has made a strong impression on ABBank with its ability to fully meet usage needs and understand the specific characteristics of the banking industry.

Mr. Khuong Duc Tiep

Deputy General Director of ABBank