{"id":4164,"date":"2025-06-19T11:34:47","date_gmt":"2025-06-19T04:34:47","guid":{"rendered":"https:\/\/ssolutions.vn\/giai-phap-phan-mem-wowcrm-mang-lai-thanh-cong-cho-abbank-trong-quan-tri-quan-he-khach-hang-va-phat-trien-kinh-doanh\/"},"modified":"2025-08-18T17:27:05","modified_gmt":"2025-08-18T10:27:05","slug":"giai-phap-phan-mem-wowcrm-mang-lai-thanh-cong-cho-abbank-trong-quan-tri-quan-he-khach-hang-va-phat-trien-kinh-doanh","status":"publish","type":"post","link":"https:\/\/ssolutions.vn\/en\/giai-phap-phan-mem-wowcrm-mang-lai-thanh-cong-cho-abbank-trong-quan-tri-quan-he-khach-hang-va-phat-trien-kinh-doanh\/","title":{"rendered":"Gi\u1ea3i ph\u00e1p ph\u1ea7n m\u1ec1m WOWCRM mang l\u1ea1i th\u00e0nh c\u00f4ng cho ABBank trong qu\u1ea3n tr\u1ecb quan h\u1ec7 kh\u00e1ch h\u00e0ng v\u00e0 ph\u00e1t tri\u1ec3n kinh doanh"},"content":{"rendered":"<div class=\"slider-wrapper relative\" id=\"slider-1002899012\" >\n    <div class=\"slider slider-nav-circle slider-nav-large slider-nav-light slider-style-normal\"\n        data-flickity-options='{\n            \"cellAlign\": \"center\",\n            \"imagesLoaded\": true,\n            \"lazyLoad\": 1,\n            \"freeScroll\": false,\n            \"wrapAround\": true,\n            \"autoPlay\": 6000,\n            \"pauseAutoPlayOnHover\" : true,\n            \"prevNextButtons\": true,\n            \"contain\" : true,\n            \"adaptiveHeight\" : true,\n            \"dragThreshold\" : 10,\n            \"percentPosition\": true,\n            \"pageDots\": true,\n            \"rightToLeft\": false,\n            \"draggable\": true,\n            \"selectedAttraction\": 0.1,\n            \"parallax\" : 0,\n            \"friction\": 0.6        }'\n        >\n        \n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_499386246\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"574\" src=\"https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/Cover-web-1024x576.jpg\" class=\"attachment-large size-large\" alt=\"ABBank T\u0103ng tr\u01b0\u1edfng c\u00f9ng WOWCRM\" srcset=\"https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/Cover-web-1024x576.jpg 1024w, https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/Cover-web-300x169.jpg 300w, https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/Cover-web-768x432.jpg 768w, https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/Cover-web-1536x864.jpg 1536w, https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/Cover-web.jpg 1920w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_499386246 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n     <\/div>\n\n     <div class=\"loading-spin dark large centered\"><\/div>\n\n\t<\/div>\n\n\n<p><span style=\"font-size: 90%;\">Trong th\u1ebf gi\u1edbi t\u00e0i ch\u00ednh v\u00e0 ng\u00e2n h\u00e0ng hi\u1ec7n \u0111\u1ea1i, <strong data-end=\"636\" data-start=\"606\">qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng<\/strong> (CRM) \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c t\u00e0i ch\u00ednh t\u1ea1o ra s\u1ef1 kh\u00e1c bi\u1ec7t l\u1edbn trong vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng. \u0110\u1ec3 th\u1ef1c hi\u1ec7n m\u1ee5c ti\u00eau n\u00e0y, <strong data-end=\"831\" data-start=\"821\">WOWCRM<\/strong> \u0111\u00e3 \u0111\u01b0\u1ee3c <strong data-end=\"850\" data-start=\"840\">ABBank<\/strong> ch\u1ecdn l\u00e0m gi\u1ea3i ph\u00e1p ph\u1ea7n m\u1ec1m chi\u1ebfn l\u01b0\u1ee3c, gi\u00fap h\u1ecd <strong data-end=\"929\" data-start=\"899\">qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/strong> v\u00e0 <strong data-end=\"958\" data-start=\"933\">ph\u00e1t tri\u1ec3n kinh doanh<\/strong> m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. B\u00e0i vi\u1ebft n\u00e0y s\u1ebd kh\u00e1m ph\u00e1 chi ti\u1ebft c\u00e1ch <strong data-end=\"1027\" data-start=\"1017\">WOWCRM<\/strong> \u0111\u00e3 gi\u00fap <strong data-end=\"1046\" data-start=\"1036\">ABBank<\/strong> \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng th\u00e0nh c\u00f4ng l\u1edbn trong vi\u1ec7c <strong data-end=\"1119\" data-start=\"1088\">qu\u1ea3n tr\u1ecb quan h\u1ec7 kh\u00e1ch h\u00e0ng<\/strong> v\u00e0 <strong data-end=\"1155\" data-start=\"1123\">n\u00e2ng cao hi\u1ec7u qu\u1ea3 kinh doanh<\/strong>.<\/span><\/p>\n<div class=\"is-divider divider clearfix\" style=\"max-width:1000px;\"><\/div>\n\t<div id=\"text-4204232019\" class=\"text\">\n\t\t\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee5c l\u1ee5c<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/ssolutions.vn\/en\/giai-phap-phan-mem-wowcrm-mang-lai-thanh-cong-cho-abbank-trong-quan-tri-quan-he-khach-hang-va-phat-trien-kinh-doanh\/#Thach_thuc_trong_quan_tri_quan_he_khach_hang_cua_ABBank\" >Th\u00e1ch th\u1ee9c trong qu\u1ea3n tr\u1ecb quan h\u1ec7 kh\u00e1ch h\u00e0ng c\u1ee7a ABBank<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/ssolutions.vn\/en\/giai-phap-phan-mem-wowcrm-mang-lai-thanh-cong-cho-abbank-trong-quan-tri-quan-he-khach-hang-va-phat-trien-kinh-doanh\/#Chien_luoc_%E2%80%9CLay_khach_hang_lam_trong_tam%E2%80%9D\" >Chi\u1ebfn l\u01b0\u1ee3c &#8220;L\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m tr\u1ecdng t\u00e2m&#8221;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/ssolutions.vn\/en\/giai-phap-phan-mem-wowcrm-mang-lai-thanh-cong-cho-abbank-trong-quan-tri-quan-he-khach-hang-va-phat-trien-kinh-doanh\/#Van_de_ve_du_lieu\" >V\u1ea5n \u0111\u1ec1 v\u1ec1 d\u1eef li\u1ec7u<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/ssolutions.vn\/en\/giai-phap-phan-mem-wowcrm-mang-lai-thanh-cong-cho-abbank-trong-quan-tri-quan-he-khach-hang-va-phat-trien-kinh-doanh\/#Giai_phap_phan_mem_CRM_Toi_uu_hoa_quan_ly_quan_he_khach_hang_cho_ABBank\" >Gi\u1ea3i ph\u00e1p\u00a0ph\u1ea7n m\u1ec1m CRM\u00a0T\u1ed1i \u01b0u h\u00f3a qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng cho ABBank<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/ssolutions.vn\/en\/giai-phap-phan-mem-wowcrm-mang-lai-thanh-cong-cho-abbank-trong-quan-tri-quan-he-khach-hang-va-phat-trien-kinh-doanh\/#Phan_mem_CRM_la_gi_va_WOWCRM_mang_lai_loi_ich_gi_cho_ABBank\" >Ph\u1ea7n m\u1ec1m CRM l\u00e0 g\u00ec v\u00e0 WOWCRM mang l\u1ea1i l\u1ee3i \u00edch g\u00ec cho ABBank?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/ssolutions.vn\/en\/giai-phap-phan-mem-wowcrm-mang-lai-thanh-cong-cho-abbank-trong-quan-tri-quan-he-khach-hang-va-phat-trien-kinh-doanh\/#He_thong_CRM_tich_hop_manh_me_voi_cac_he_thong_ngan_hang_lon\" >H\u1ec7 th\u1ed1ng CRM t\u00edch h\u1ee3p m\u1ea1nh m\u1ebd v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng ng\u00e2n h\u00e0ng l\u1edbn<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/ssolutions.vn\/en\/giai-phap-phan-mem-wowcrm-mang-lai-thanh-cong-cho-abbank-trong-quan-tri-quan-he-khach-hang-va-phat-trien-kinh-doanh\/#Phan_mem_CRM_tu_dong_hoa_quy_trinh_ban_hang_va_cham_soc_khach_hang\" >Ph\u1ea7n m\u1ec1m CRM t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/ssolutions.vn\/en\/giai-phap-phan-mem-wowcrm-mang-lai-thanh-cong-cho-abbank-trong-quan-tri-quan-he-khach-hang-va-phat-trien-kinh-doanh\/#Loi_ich_WOWCRM_mang_lai_cho_ABBank_trong_viec_phat_trien_kinh_doanh\" >L\u1ee3i \u00edch WOWCRM mang l\u1ea1i cho ABBank trong vi\u1ec7c ph\u00e1t tri\u1ec3n kinh doanh<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/ssolutions.vn\/en\/giai-phap-phan-mem-wowcrm-mang-lai-thanh-cong-cho-abbank-trong-quan-tri-quan-he-khach-hang-va-phat-trien-kinh-doanh\/#Dong_bo_hoa_du_lieu_khach_hang_chinh_xac_va_nhanh_chong\" >\u0110\u1ed3ng b\u1ed9 h\u00f3a d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng ch\u00ednh x\u00e1c v\u00e0 nhanh ch\u00f3ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/ssolutions.vn\/en\/giai-phap-phan-mem-wowcrm-mang-lai-thanh-cong-cho-abbank-trong-quan-tri-quan-he-khach-hang-va-phat-trien-kinh-doanh\/#Tang_truong_doanh_thu_va_hieu_suat_cong_viec\" >T\u0103ng tr\u01b0\u1edfng doanh thu v\u00e0 hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/ssolutions.vn\/en\/giai-phap-phan-mem-wowcrm-mang-lai-thanh-cong-cho-abbank-trong-quan-tri-quan-he-khach-hang-va-phat-trien-kinh-doanh\/#Toi_uu_hoa_trai_nghiem_nguoi_dung\" >T\u1ed1i \u01b0u h\u00f3a tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/ssolutions.vn\/en\/giai-phap-phan-mem-wowcrm-mang-lai-thanh-cong-cho-abbank-trong-quan-tri-quan-he-khach-hang-va-phat-trien-kinh-doanh\/#Cac_cau_hoi_thuong_gap_FAQs\" >C\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p (FAQs)<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/ssolutions.vn\/en\/giai-phap-phan-mem-wowcrm-mang-lai-thanh-cong-cho-abbank-trong-quan-tri-quan-he-khach-hang-va-phat-trien-kinh-doanh\/#WOWCRM_la_gi\" >WOWCRM l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/ssolutions.vn\/en\/giai-phap-phan-mem-wowcrm-mang-lai-thanh-cong-cho-abbank-trong-quan-tri-quan-he-khach-hang-va-phat-trien-kinh-doanh\/#Tai_sao_ABBank_chon_WOWCRM\" >T\u1ea1i sao ABBank ch\u1ecdn WOWCRM?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/ssolutions.vn\/en\/giai-phap-phan-mem-wowcrm-mang-lai-thanh-cong-cho-abbank-trong-quan-tri-quan-he-khach-hang-va-phat-trien-kinh-doanh\/#WOWCRM_co_the_giup_ABBank_tang_truong_doanh_thu_nhu_the_nao\" >WOWCRM c\u00f3 th\u1ec3 gi\u00fap ABBank t\u0103ng tr\u01b0\u1edfng doanh thu nh\u01b0 th\u1ebf n\u00e0o?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/ssolutions.vn\/en\/giai-phap-phan-mem-wowcrm-mang-lai-thanh-cong-cho-abbank-trong-quan-tri-quan-he-khach-hang-va-phat-trien-kinh-doanh\/#Phan_mem_crm_WOWCRM_co_phu_hop_voi_cac_ngan_hang_nho_khong\" >Ph\u1ea7n m\u1ec1m crm WOWCRM c\u00f3 ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c ng\u00e2n h\u00e0ng nh\u1ecf kh\u00f4ng?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/ssolutions.vn\/en\/giai-phap-phan-mem-wowcrm-mang-lai-thanh-cong-cho-abbank-trong-quan-tri-quan-he-khach-hang-va-phat-trien-kinh-doanh\/#Lam_the_nao_de_trien_khai_WOWCRM_trong_ngan_hang\" >L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 tri\u1ec3n khai WOWCRM trong ng\u00e2n h\u00e0ng?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/ssolutions.vn\/en\/giai-phap-phan-mem-wowcrm-mang-lai-thanh-cong-cho-abbank-trong-quan-tri-quan-he-khach-hang-va-phat-trien-kinh-doanh\/#Gia_phan_mem_WOWCRM_co_dat_khong\" >Gi\u00e1 ph\u1ea7n m\u1ec1m WOWCRM c\u00f3 \u0111\u1eaft kh\u00f4ng?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/ssolutions.vn\/en\/giai-phap-phan-mem-wowcrm-mang-lai-thanh-cong-cho-abbank-trong-quan-tri-quan-he-khach-hang-va-phat-trien-kinh-doanh\/#WOWCRM_co_tinh_nang_bao_mat_nhu_the_nao\" >WOWCRM c\u00f3 t\u00ednh n\u0103ng b\u1ea3o m\u1eadt nh\u01b0 th\u1ebf n\u00e0o?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 data-end=\"1230\" data-start=\"1163\"><span class=\"ez-toc-section\" id=\"Thach_thuc_trong_quan_tri_quan_he_khach_hang_cua_ABBank\"><\/span><span style=\"font-size: 100%;\"><strong data-end=\"1230\" data-start=\"1167\">Th\u00e1ch th\u1ee9c trong qu\u1ea3n tr\u1ecb quan h\u1ec7 kh\u00e1ch h\u00e0ng c\u1ee7a ABBank<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\t\t\n<style>\n#text-4204232019 {\n  line-height: 1.7;\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n<h3 data-end=\"1286\" data-start=\"1232\"><span class=\"ez-toc-section\" id=\"Chien_luoc_%E2%80%9CLay_khach_hang_lam_trong_tam%E2%80%9D\"><\/span><span style=\"font-size: 100%;\"><strong data-end=\"1286\" data-start=\"1237\">Chi\u1ebfn l\u01b0\u1ee3c &#8220;L\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m tr\u1ecdng t\u00e2m&#8221;<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div class=\"row\"  id=\"row-902862899\">\n\n\t<div id=\"col-1477615583\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p><span style=\"font-size: 90%;\"><strong data-end=\"133\" data-start=\"123\">ABBank<\/strong>, m\u1ed9t trong nh\u1eefng ng\u00e2n h\u00e0ng h\u00e0ng \u0111\u1ea7u t\u1ea1i Vi\u1ec7t Nam, \u0111\u00e3 x\u00e1c \u0111\u1ecbnh <strong data-end=\"231\" data-start=\"196\">chi\u1ebfn l\u01b0\u1ee3c ph\u00e1t tri\u1ec3n to\u00e0n di\u1ec7n<\/strong>, trong \u0111\u00f3 <strong data-end=\"269\" data-start=\"242\">kh\u00e1ch h\u00e0ng l\u00e0 tr\u1ecdng t\u00e2m<\/strong>. \u0110\u1ec3 th\u1ef1c hi\u1ec7n chi\u1ebfn l\u01b0\u1ee3c n\u00e0y, ng\u00e2n h\u00e0ng c\u1ea7n m\u1ed9t h\u1ec7 th\u1ed1ng c\u00f3 kh\u1ea3 n\u0103ng <strong data-end=\"381\" data-start=\"339\">qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng ch\u00ednh x\u00e1c<\/strong>, k\u1ecbp th\u1eddi v\u00e0 hi\u1ec7u qu\u1ea3, t\u1eeb \u0111\u00f3 <strong data-end=\"445\" data-start=\"411\">\u0111\u00e1p \u1ee9ng m\u1ecdi nhu c\u1ea7u v\u00e0 k\u1ef3 v\u1ecdng<\/strong> c\u1ee7a kh\u00e1ch h\u00e0ng. <strong data-end=\"133\" data-start=\"123\">ABBank<\/strong>, m\u1ed9t trong nh\u1eefng ng\u00e2n h\u00e0ng h\u00e0ng \u0111\u1ea7u t\u1ea1i Vi\u1ec7t Nam, \u0111\u00e3 x\u00e1c \u0111\u1ecbnh <strong data-end=\"231\" data-start=\"196\">chi\u1ebfn l\u01b0\u1ee3c ph\u00e1t tri\u1ec3n to\u00e0n di\u1ec7n<\/strong>, trong \u0111\u00f3 <strong data-end=\"269\" data-start=\"242\">kh\u00e1ch h\u00e0ng l\u00e0 tr\u1ecdng t\u00e2m<\/strong>.<\/span><\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1944275679\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1147393946\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"678\" src=\"https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/AB-Bank-khach-hang-la-trong-tam-1024x681.jpg\" class=\"attachment-large size-large\" alt=\"AB Bank kh\u00e1ch h\u00e0ng l\u00e0 tr\u1ecdng t\u00e2m\" srcset=\"https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/AB-Bank-khach-hang-la-trong-tam-1024x681.jpg 1024w, https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/AB-Bank-khach-hang-la-trong-tam-300x200.jpg 300w, https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/AB-Bank-khach-hang-la-trong-tam-768x511.jpg 768w, https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/AB-Bank-khach-hang-la-trong-tam.jpg 1054w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1147393946 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<p><span style=\"font-size: 90%;\">\u0110\u1ec3 th\u1ef1c hi\u1ec7n chi\u1ebfn l\u01b0\u1ee3c n\u00e0y, ng\u00e2n h\u00e0ng c\u1ea7n m\u1ed9t h\u1ec7 th\u1ed1ng c\u00f3 kh\u1ea3 n\u0103ng <strong data-end=\"381\" data-start=\"339\">qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng ch\u00ednh x\u00e1c<\/strong>, k\u1ecbp th\u1eddi v\u00e0 hi\u1ec7u qu\u1ea3, t\u1eeb \u0111\u00f3 <strong data-end=\"445\" data-start=\"411\">\u0111\u00e1p \u1ee9ng m\u1ecdi nhu c\u1ea7u v\u00e0 k\u1ef3 v\u1ecdng<\/strong> c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p><span style=\"font-size: 90%;\">Nh\u1eb1m \u0111\u00e1p \u1ee9ng nh\u1eefng <strong data-end=\"859\" data-start=\"814\">y\u00eau c\u1ea7u ng\u00e0y c\u00e0ng kh\u1eaft khe c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong>, <strong data-end=\"871\" data-start=\"861\">ABBank<\/strong> c\u1ea7n c\u00f3 m\u1ed9t <strong data-end=\"929\" data-start=\"883\">h\u1ec7 th\u1ed1ng qu\u1ea3n tr\u1ecb quan h\u1ec7 kh\u00e1ch h\u00e0ng (CRM)<\/strong> \u0111\u1ee7 m\u1ea1nh m\u1ebd \u0111\u1ec3 <strong data-end=\"970\" data-start=\"944\">\u0111\u1ed3ng b\u1ed9 h\u00f3a v\u00e0 qu\u1ea3n l\u00fd<\/strong> t\u1ea5t c\u1ea3 c\u00e1c th\u00f4ng tin t\u1eeb <strong data-end=\"1020\" data-start=\"995\">h\u00e0ng tri\u1ec7u kh\u00e1ch h\u00e0ng<\/strong> trong c\u00e1c <strong data-end=\"1058\" data-start=\"1031\">ng\u00e0nh d\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh<\/strong> kh\u00e1c nhau. <strong data-end=\"1098\" data-start=\"1070\">Vi\u1ec7c c\u00e1 nh\u00e2n h\u00f3a d\u1ecbch v\u1ee5<\/strong> cho t\u1eebng kh\u00e1ch h\u00e0ng d\u1ef1a tr\u00ean <strong data-end=\"1149\" data-start=\"1128\">l\u1ecbch s\u1eed giao d\u1ecbch<\/strong>, <strong data-end=\"1173\" data-start=\"1151\">th\u00f3i quen chi ti\u00eau<\/strong>, v\u00e0 <strong data-end=\"1197\" data-start=\"1178\">c\u00e1c y\u1ebfu t\u1ed1 kh\u00e1c<\/strong> \u0111\u00f2i h\u1ecfi m\u1ed9t h\u1ec7 th\u1ed1ng CRM c\u00f3 kh\u1ea3 n\u0103ng <strong data-end=\"1269\" data-start=\"1235\">x\u1eed l\u00fd v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u l\u1edbn<\/strong> trong th\u1eddi gian th\u1ef1c. T\u1eeb \u0111\u00f3, ng\u00e2n h\u00e0ng c\u00f3 th\u1ec3 \u0111\u01b0a ra <strong data-end=\"1347\" data-start=\"1323\">quy\u1ebft \u0111\u1ecbnh ch\u00ednh x\u00e1c<\/strong> v\u00e0 <strong data-end=\"1394\" data-start=\"1351\">t\u1ea1o ra c\u00e1c chi\u1ebfn l\u01b0\u1ee3c b\u00e1n h\u00e0ng hi\u1ec7u qu\u1ea3<\/strong>.<\/span><\/p>\n<h3 data-end=\"1746\" data-start=\"1705\"><span class=\"ez-toc-section\" id=\"Van_de_ve_du_lieu\"><\/span><span style=\"font-size: 100%;\"><strong data-end=\"1746\" data-start=\"1710\">V\u1ea5n \u0111\u1ec1 v\u1ec1 d\u1eef li\u1ec7u<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p data-end=\"1875\" data-start=\"1443\"><span style=\"font-size: 90%;\">M\u1ed9t trong nh\u1eefng v\u1ea5n \u0111\u1ec1 l\u1edbn m\u00e0 ABBank g\u1eb7p ph\u1ea3i l\u00e0 <strong data-end=\"1547\" data-start=\"1492\">qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng t\u1eeb nhi\u1ec1u ngu\u1ed3n kh\u00e1c nhau<\/strong>. V\u1edbi quy m\u00f4 ho\u1ea1t \u0111\u1ed9ng l\u1edbn, ABBank ph\u1ea3i x\u1eed l\u00fd <strong data-end=\"1636\" data-start=\"1593\">d\u1eef li\u1ec7u \u0111\u1ebfn t\u1eeb nhi\u1ec1u h\u1ec7 th\u1ed1ng kh\u00e1c nhau<\/strong>, ch\u1eb3ng h\u1ea1n nh\u01b0 <strong data-end=\"1668\" data-start=\"1652\">Core Banking<\/strong>, <strong data-end=\"1703\" data-start=\"1670\">Loan Origination System (LOS)<\/strong> v\u00e0 <strong data-end=\"1738\" data-start=\"1707\">Anti-Money Laundering (AML)<\/strong>. \u0110i\u1ec1u n\u00e0y t\u1ea1o ra m\u1ed9t v\u1ea5n \u0111\u1ec1 nghi\u00eam tr\u1ecdng li\u00ean quan \u0111\u1ebfn <strong data-end=\"1812\" data-start=\"1794\">t\u00ednh ch\u00ednh x\u00e1c<\/strong>, <strong data-end=\"1831\" data-start=\"1814\">t\u00ednh k\u1ecbp th\u1eddi<\/strong> v\u00e0 <strong data-end=\"1873\" data-start=\"1835\">t\u00ednh \u0111\u1ea7y \u0111\u1ee7 c\u1ee7a d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/strong>.<\/span><\/p>\n<p data-end=\"2394\" data-start=\"1877\"><span style=\"font-size: 90%;\"><strong data-end=\"1908\" data-start=\"1877\">D\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng ph\u00e2n t\u00e1n<\/strong> trong c\u00e1c h\u1ec7 th\u1ed1ng ri\u00eang bi\u1ec7t khi\u1ebfn vi\u1ec7c <strong data-end=\"1973\" data-start=\"1950\">truy xu\u1ea5t th\u00f4ng tin<\/strong> tr\u1edf n\u00ean ph\u1ee9c t\u1ea1p v\u00e0 m\u1ea5t th\u1eddi gian. Nh\u00e2n vi\u00ean c\u1ee7a ABBank kh\u00f4ng th\u1ec3 ti\u1ebfp c\u1eadn ngay l\u1eadp t\u1ee9c c\u00e1c th\u00f4ng tin kh\u00e1ch h\u00e0ng khi c\u1ea7n thi\u1ebft, \u0111i\u1ec1u n\u00e0y \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn <strong data-end=\"2170\" data-start=\"2135\">quy tr\u00ecnh quy\u1ebft \u0111\u1ecbnh kinh doanh<\/strong>. Th\u00eam v\u00e0o \u0111\u00f3, vi\u1ec7c kh\u00f4ng c\u00f3 <strong data-end=\"2235\" data-start=\"2199\">m\u1ed9t h\u1ec7 th\u1ed1ng \u0111\u1ed3ng b\u1ed9 h\u00f3a d\u1eef li\u1ec7u<\/strong> d\u1eabn \u0111\u1ebfn <strong data-end=\"2298\" data-start=\"2244\">kh\u00f3 kh\u0103n trong vi\u1ec7c ph\u00e2n t\u00edch th\u00f4ng tin kh\u00e1ch h\u00e0ng<\/strong>, khi\u1ebfn ng\u00e2n h\u00e0ng kh\u00f4ng th\u1ec3 cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 <strong data-end=\"2362\" data-start=\"2347\">c\u00e1 nh\u00e2n h\u00f3a<\/strong> v\u00e0 <strong data-end=\"2378\" data-start=\"2366\">hi\u1ec7u qu\u1ea3<\/strong> cho kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p data-end=\"2816\" data-start=\"2396\"><span style=\"font-size: 90%;\">Vi\u1ec7c ph\u00e2n t\u00e1n d\u1eef li\u1ec7u c\u0169ng g\u00e2y tr\u1edf ng\u1ea1i trong vi\u1ec7c <strong data-end=\"2475\" data-start=\"2447\">qu\u1ea3n l\u00fd h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng<\/strong>, khi\u1ebfn qu\u00e1 tr\u00ecnh <strong data-end=\"2530\" data-start=\"2493\">gi\u1ea3i quy\u1ebft y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong> ho\u1eb7c <strong data-end=\"2570\" data-start=\"2536\">cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh<\/strong> kh\u00f4ng \u0111\u01b0\u1ee3c nhanh ch\u00f3ng v\u00e0 ch\u00ednh x\u00e1c. \u0110\u1eb7c bi\u1ec7t trong m\u00f4i tr\u01b0\u1eddng <strong data-end=\"2650\" data-start=\"2634\">ng\u00e2n h\u00e0ng s\u1ed1<\/strong> ng\u00e0y nay, khi kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u <strong data-end=\"2723\" data-start=\"2684\">d\u1ecbch v\u1ee5 t\u1ee9c th\u1eddi v\u00e0 kh\u00f4ng gi\u00e1n \u0111o\u1ea1n<\/strong>, vi\u1ec7c <strong data-end=\"2775\" data-start=\"2730\">qu\u1ea3n l\u00fd v\u00e0 \u0111\u1ed3ng b\u1ed9 h\u00f3a d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/strong> c\u00e0ng tr\u1edf n\u00ean quan tr\u1ecdng h\u01a1n bao gi\u1edd h\u1ebft.<\/span><\/p>\n<p data-end=\"3315\" data-start=\"2818\"><span style=\"font-size: 90%;\">Ngo\u00e0i ra, c\u00e1c y\u00eau c\u1ea7u v\u1ec1 <strong data-end=\"2864\" data-start=\"2843\">b\u1ea3o m\u1eadt th\u00f4ng tin<\/strong> c\u0169ng l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng trong vi\u1ec7c qu\u1ea3n l\u00fd d\u1eef li\u1ec7u. <strong data-end=\"2933\" data-start=\"2923\">ABBank<\/strong> c\u1ea7n \u0111\u1ea3m b\u1ea3o r\u1eb1ng d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng lu\u00f4n \u0111\u01b0\u1ee3c <strong data-end=\"2990\" data-start=\"2980\">m\u00e3 h\u00f3a<\/strong> v\u00e0 <strong data-end=\"3004\" data-start=\"2994\">b\u1ea3o v\u1ec7<\/strong> kh\u1ecfi c\u00e1c m\u1ed1i \u0111e d\u1ecda t\u1eeb b\u00ean ngo\u00e0i, \u0111\u1ed3ng th\u1eddi tu\u00e2n th\u1ee7 c\u00e1c <strong data-end=\"3082\" data-start=\"3062\">quy \u0111\u1ecbnh ph\u00e1p l\u00fd<\/strong> li\u00ean quan \u0111\u1ebfn b\u1ea3o v\u1ec7 th\u00f4ng tin c\u00e1 nh\u00e2n trong ng\u00e0nh ng\u00e2n h\u00e0ng. Tuy nhi\u00ean, khi d\u1eef li\u1ec7u kh\u00f4ng \u0111\u01b0\u1ee3c <strong data-end=\"3207\" data-start=\"3179\">qu\u1ea3n l\u00fd m\u1ed9t c\u00e1ch \u0111\u1ed3ng b\u1ed9<\/strong>, ng\u00e2n h\u00e0ng g\u1eb7p kh\u00f3 kh\u0103n trong vi\u1ec7c <strong data-end=\"3276\" data-start=\"3243\">tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh b\u1ea3o m\u1eadt<\/strong> v\u00e0 <strong data-end=\"3314\" data-start=\"3280\">ng\u0103n ng\u1eeba c\u00e1c h\u00e0nh vi gian l\u1eadn<\/strong>.<\/span><\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1518517919\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"255\" src=\"https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/wowcrm-01-1536x384-1-1024x256.jpg\" class=\"attachment-large size-large\" alt=\"L\u1ee3i \u00edch ph\u1ea7n m\u1ec1m CRM WOWCRM\" srcset=\"https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/wowcrm-01-1536x384-1-1024x256.jpg 1024w, https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/wowcrm-01-1536x384-1-300x75.jpg 300w, https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/wowcrm-01-1536x384-1-768x192.jpg 768w, https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/wowcrm-01-1536x384-1.jpg 1536w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1518517919 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-3372884544\" class=\"text\">\n\t\t\n<h2 data-end=\"2189\" data-start=\"2111\"><span class=\"ez-toc-section\" id=\"Giai_phap_phan_mem_CRM_Toi_uu_hoa_quan_ly_quan_he_khach_hang_cho_ABBank\"><\/span><strong data-end=\"2189\" data-start=\"2115\">Gi\u1ea3i ph\u00e1p\u00a0ph\u1ea7n m\u1ec1m CRM\u00a0T\u1ed1i \u01b0u h\u00f3a qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng cho ABBank<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\t\t\n<style>\n#text-3372884544 {\n  line-height: 1.7;\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n<h3 data-end=\"2242\" data-start=\"2191\"><span class=\"ez-toc-section\" id=\"Phan_mem_CRM_la_gi_va_WOWCRM_mang_lai_loi_ich_gi_cho_ABBank\"><\/span>Ph\u1ea7n m\u1ec1m CRM l\u00e0 g\u00ec v\u00e0 WOWCRM mang l\u1ea1i l\u1ee3i \u00edch g\u00ec cho ABBank?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p data-end=\"665\" data-start=\"147\"><span style=\"font-size: 95%;\"><strong data-end=\"189\" data-start=\"147\">CRM (Customer Relationship Management)<\/strong> hay <strong data-end=\"224\" data-start=\"194\">qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng<\/strong> l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng ph\u1ea7n m\u1ec1m \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 gi\u00fap doanh nghi\u1ec7p qu\u1ea3n l\u00fd v\u00e0 ph\u00e2n t\u00edch m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 <strong data-end=\"373\" data-start=\"340\">t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng<\/strong>, <strong data-end=\"398\" data-start=\"375\">ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong>, v\u00e0 <strong data-end=\"437\" data-start=\"403\">c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t kinh doanh<\/strong>. \u0110\u1ed1i v\u1edbi <strong data-end=\"457\" data-start=\"447\">ABBank<\/strong>, m\u1ed9t ng\u00e2n h\u00e0ng c\u00f3 quy m\u00f4 l\u1edbn v\u00e0 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u0111a d\u1ea1ng, vi\u1ec7c <strong data-end=\"548\" data-start=\"521\">tri\u1ec3n khai ph\u1ea7n m\u1ec1m CRM<\/strong> l\u00e0 b\u01b0\u1edbc quan tr\u1ecdng \u0111\u1ec3 <strong data-end=\"606\" data-start=\"571\">n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/strong> v\u00e0 t\u1ed1i \u01b0u h\u00f3a c\u00e1c d\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh m\u00e0 ng\u00e2n h\u00e0ng cung c\u1ea5p.<\/span><\/p>\n<p data-end=\"1338\" data-start=\"667\"><span style=\"font-size: 95%;\"><strong data-end=\"677\" data-start=\"667\">WOWCRM<\/strong> l\u00e0 gi\u1ea3i ph\u00e1p ph\u1ea7n m\u1ec1m CRM \u0111\u01b0\u1ee3c ABBank l\u1ef1a ch\u1ecdn \u0111\u1ec3 <strong data-end=\"758\" data-start=\"728\">qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/strong> hi\u1ec7u qu\u1ea3 h\u01a1n. V\u1edbi WOWCRM, ABBank c\u00f3 th\u1ec3 <strong data-end=\"844\" data-start=\"799\">t\u00edch h\u1ee3p d\u1eef li\u1ec7u t\u1eeb nhi\u1ec1u ngu\u1ed3n kh\u00e1c nhau<\/strong>, t\u1eeb <strong data-end=\"865\" data-start=\"849\">Core Banking<\/strong>, <strong data-end=\"900\" data-start=\"867\">Loan Origination System (LOS)<\/strong>, cho \u0111\u1ebfn <strong data-end=\"941\" data-start=\"910\">Anti-Money Laundering (AML)<\/strong>. \u0110i\u1ec1u n\u00e0y gi\u00fap <strong data-end=\"993\" data-start=\"957\">\u0111\u1ed3ng b\u1ed9 h\u00f3a th\u00f4ng tin kh\u00e1ch h\u00e0ng<\/strong>, t\u1eeb \u0111\u00f3 \u0111\u1ea3m b\u1ea3o <strong data-end=\"1022\" data-start=\"1009\">ch\u00ednh x\u00e1c<\/strong>, <strong data-end=\"1036\" data-start=\"1024\">k\u1ecbp th\u1eddi<\/strong> v\u00e0 <strong data-end=\"1061\" data-start=\"1040\">li\u00ean t\u1ee5c c\u1eadp nh\u1eadt<\/strong> d\u1eef li\u1ec7u \u0111\u1ec3 ph\u1ee5c v\u1ee5 c\u00e1c quy\u1ebft \u0111\u1ecbnh kinh doanh nhanh ch\u00f3ng v\u00e0 ch\u00ednh x\u00e1c h\u01a1n. Th\u00eam v\u00e0o \u0111\u00f3, ph\u1ea7n m\u1ec1m CRM gi\u00fap <strong data-end=\"1201\" data-start=\"1168\">c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c<\/strong>, t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng v\u00e0 <strong data-end=\"1275\" data-start=\"1236\">n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong>, g\u00f3p ph\u1ea7n quan tr\u1ecdng v\u00e0o <strong data-end=\"1326\" data-start=\"1301\">t\u0103ng tr\u01b0\u1edfng doanh thu<\/strong> c\u1ee7a ABBank.<\/span><\/p>\n<p data-end=\"777\" data-start=\"138\"><a href=\"https:\/\/ssolutions.vn\/tai-chinh-ngan-hang-bao-hiem\/\"><strong>B\u1ed9 gi\u1ea3i ph\u00e1p Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 ng\u00e0nh BFSI --><\/strong><\/a><\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1524348342\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"437\" src=\"https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/Tich-hop-CRM-vao-cac-he-thong-ngan-hang.jpg\" class=\"attachment-large size-large\" alt=\"T\u00edch h\u1ee3p CRM v\u00e0o c\u00e1c h\u1ec7 th\u1ed1ng ng\u00e2n h\u00e0ng\" srcset=\"https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/Tich-hop-CRM-vao-cac-he-thong-ngan-hang.jpg 800w, https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/Tich-hop-CRM-vao-cac-he-thong-ngan-hang-300x164.jpg 300w, https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/Tich-hop-CRM-vao-cac-he-thong-ngan-hang-768x420.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1524348342 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n<h3 data-end=\"2724\" data-start=\"2664\"><span class=\"ez-toc-section\" id=\"He_thong_CRM_tich_hop_manh_me_voi_cac_he_thong_ngan_hang_lon\"><\/span>H\u1ec7 th\u1ed1ng CRM t\u00edch h\u1ee3p m\u1ea1nh m\u1ebd v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng ng\u00e2n h\u00e0ng l\u1edbn<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p data-end=\"2019\" data-start=\"1410\"><span style=\"font-size: 95%;\">M\u1ed9t trong nh\u1eefng \u0111i\u1ec3m m\u1ea1nh n\u1ed5i b\u1eadt c\u1ee7a <strong data-end=\"1458\" data-start=\"1448\">WOWCRM<\/strong> l\u00e0 kh\u1ea3 n\u0103ng <strong data-end=\"1491\" data-start=\"1471\">t\u00edch h\u1ee3p m\u1ea1nh m\u1ebd<\/strong> v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng ng\u00e2n h\u00e0ng l\u1edbn hi\u1ec7n c\u00f3 c\u1ee7a <strong data-end=\"1545\" data-start=\"1535\">ABBank<\/strong>. Vi\u1ec7c <strong data-end=\"1581\" data-start=\"1552\">t\u00edch h\u1ee3p v\u1edbi Core Banking<\/strong>, <strong data-end=\"1590\" data-start=\"1583\">LOS<\/strong>, v\u00e0 <strong data-end=\"1602\" data-start=\"1595\">AML<\/strong> cho ph\u00e9p WOWCRM <strong data-end=\"1649\" data-start=\"1619\">k\u1ebft n\u1ed1i d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/strong> t\u1eeb c\u00e1c h\u1ec7 th\u1ed1ng kh\u00e1c nhau v\u00e0 \u0111\u01b0a t\u1ea5t c\u1ea3 th\u00f4ng tin v\u00e0o m\u1ed9t n\u1ec1n t\u1ea3ng duy nh\u1ea5t. \u0110i\u1ec1u n\u00e0y mang l\u1ea1i l\u1ee3i \u00edch l\u1edbn trong vi\u1ec7c <strong data-end=\"1815\" data-start=\"1768\">t\u1ea1o ra m\u1ed9t c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 kh\u00e1ch h\u00e0ng<\/strong>, gi\u00fap <strong data-end=\"1832\" data-start=\"1822\">ABBank<\/strong> d\u1ec5 d\u00e0ng ti\u1ebfp c\u1eadn c\u00e1c d\u1eef li\u1ec7u quan tr\u1ecdng, t\u1eeb l\u1ecbch s\u1eed giao d\u1ecbch \u0111\u1ebfn c\u00e1c h\u00e0nh vi kh\u00e1ch h\u00e0ng, gi\u00fap c\u00e1c nh\u00e2n vi\u00ean ng\u00e2n h\u00e0ng c\u00f3 th\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh m\u1ed9t c\u00e1ch <strong data-end=\"2001\" data-start=\"1986\">nhanh ch\u00f3ng<\/strong> v\u00e0 <strong data-end=\"2018\" data-start=\"2005\">ch\u00ednh x\u00e1c<\/strong>.<\/span><\/p>\n<p data-end=\"2364\" data-start=\"2021\"><span style=\"font-size: 95%;\">Kh\u00f4ng ch\u1ec9 gi\u00fap \u0111\u1ed3ng b\u1ed9 h\u00f3a d\u1eef li\u1ec7u, WOWCRM c\u00f2n cho ph\u00e9p <strong data-end=\"2102\" data-start=\"2077\">t\u00f9y ch\u1ec9nh c\u00e1c b\u00e1o c\u00e1o<\/strong> v\u00e0 <strong data-end=\"2129\" data-start=\"2106\">ph\u00e2n t\u00edch th\u00f4ng tin<\/strong> t\u1eeb c\u00e1c ngu\u1ed3n kh\u00e1c nhau, mang l\u1ea1i <strong data-end=\"2183\" data-start=\"2163\">c\u00e1i nh\u00ecn s\u00e2u s\u1eafc<\/strong> v\u1ec1 h\u00e0nh vi v\u00e0 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. T\u1eeb \u0111\u00f3, ABBank c\u00f3 th\u1ec3 <strong data-end=\"2285\" data-start=\"2243\">x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c b\u00e1n h\u00e0ng ch\u00ednh x\u00e1c<\/strong>, c\u1ea3i thi\u1ec7n <strong data-end=\"2319\" data-start=\"2297\">d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/strong> v\u00e0 t\u1ed1i \u01b0u h\u00f3a <strong data-end=\"2363\" data-start=\"2334\">quy tr\u00ecnh x\u1eed l\u00fd giao d\u1ecbch<\/strong>.<\/span><\/p>\n<h3 data-end=\"3165\" data-start=\"3099\"><span class=\"ez-toc-section\" id=\"Phan_mem_CRM_tu_dong_hoa_quy_trinh_ban_hang_va_cham_soc_khach_hang\"><\/span>Ph\u1ea7n m\u1ec1m CRM t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p data-end=\"2882\" data-start=\"2442\">M\u1ed9t trong nh\u1eefng t\u00ednh n\u0103ng n\u1ed5i b\u1eadt c\u1ee7a <strong data-end=\"2490\" data-start=\"2480\">WOWCRM<\/strong> l\u00e0 kh\u1ea3 n\u0103ng <strong data-end=\"2541\" data-start=\"2503\">t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh th\u1ee7 c\u00f4ng<\/strong> trong qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng, gi\u00fap <strong data-end=\"2583\" data-start=\"2573\">ABBank<\/strong> ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 gi\u1ea3m thi\u1ec3u c\u00e1c sai s\u00f3t trong quy tr\u00ecnh l\u00e0m vi\u1ec7c. C\u00e1c quy tr\u00ecnh nh\u01b0 <strong data-end=\"2698\" data-start=\"2674\">ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng<\/strong>, <strong data-end=\"2733\" data-start=\"2700\">g\u1eedi email ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong>, hay <strong data-end=\"2767\" data-start=\"2739\">qu\u1ea3n l\u00fd h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng<\/strong> \u0111\u1ec1u \u0111\u01b0\u1ee3c <strong data-end=\"2792\" data-start=\"2777\">t\u1ef1 \u0111\u1ed9ng h\u00f3a<\/strong>, gi\u00fap <strong data-end=\"2828\" data-start=\"2799\">ti\u1ebft ki\u1ec7m chi ph\u00ed nh\u00e2n s\u1ef1<\/strong> v\u00e0 gi\u1ea3m thi\u1ec3u r\u1ee7i ro t\u1eeb c\u00e1c l\u1ed7i do thao t\u00e1c th\u1ee7 c\u00f4ng.<\/p>\n<p data-end=\"3337\" data-start=\"2884\">Vi\u1ec7c t\u1ef1 \u0111\u1ed9ng h\u00f3a kh\u00f4ng ch\u1ec9 gi\u00fap ng\u00e2n h\u00e0ng <strong data-end=\"2955\" data-start=\"2926\">ti\u1ebft ki\u1ec7m th\u1eddi gian x\u1eed l\u00fd<\/strong> m\u00e0 c\u00f2n t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho nh\u00e2n vi\u00ean t\u1eadp trung v\u00e0o c\u00e1c c\u00f4ng vi\u1ec7c c\u00f3 gi\u00e1 tr\u1ecb gia t\u0103ng h\u01a1n, ch\u1eb3ng h\u1ea1n nh\u01b0 <strong data-end=\"3083\" data-start=\"3058\">t\u01b0 v\u1ea5n cho kh\u00e1ch h\u00e0ng<\/strong> v\u00e0 <strong data-end=\"3121\" data-start=\"3087\">ph\u00e1t tri\u1ec3n m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i<\/strong> v\u1edbi kh\u00e1ch h\u00e0ng. B\u1eb1ng c\u00e1ch n\u00e0y, ABBank c\u00f3 th\u1ec3 n\u00e2ng cao <strong data-end=\"3199\" data-start=\"3176\">hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c<\/strong>, t\u1ed1i \u01b0u h\u00f3a <strong data-end=\"3234\" data-start=\"3212\">quy tr\u00ecnh b\u00e1n h\u00e0ng<\/strong> v\u00e0 <strong data-end=\"3261\" data-start=\"3238\">ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong>, t\u1eeb \u0111\u00f3 <strong data-end=\"3310\" data-start=\"3269\">t\u0103ng c\u01b0\u1eddng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong> v\u00e0 <strong data-end=\"3336\" data-start=\"3314\">n\u00e2ng cao doanh thu<\/strong>.<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_699999192\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"680\" src=\"https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/Case-Study-ABBank-WOWCRM-1024x683.jpg\" class=\"attachment-large size-large\" alt=\"Case Study ABBank WOWCRM\" srcset=\"https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/Case-Study-ABBank-WOWCRM-1024x683.jpg 1024w, https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/Case-Study-ABBank-WOWCRM-300x200.jpg 300w, https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/Case-Study-ABBank-WOWCRM-768x512.jpg 768w, https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/Case-Study-ABBank-WOWCRM-1536x1024.jpg 1536w, https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/Case-Study-ABBank-WOWCRM.jpg 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_699999192 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n<p data-end=\"777\" data-start=\"138\"><strong><a href=\"https:\/\/ssolutions.vn\/wowcrm\/\">Gi\u1ea3i ph\u00e1p CRM to\u00e0n di\u1ec7n x2 hi\u1ec7u qu\u1ea3 kinh doanh --><\/a><\/strong><\/p>\n<h2 data-end=\"3511\" data-start=\"3432\"><span class=\"ez-toc-section\" id=\"Loi_ich_WOWCRM_mang_lai_cho_ABBank_trong_viec_phat_trien_kinh_doanh\"><\/span><strong data-end=\"3511\" data-start=\"3436\">L\u1ee3i \u00edch WOWCRM mang l\u1ea1i cho ABBank trong vi\u1ec7c ph\u00e1t tri\u1ec3n kinh doanh<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3 data-end=\"3581\" data-start=\"3513\"><span class=\"ez-toc-section\" id=\"Dong_bo_hoa_du_lieu_khach_hang_chinh_xac_va_nhanh_chong\"><\/span>\u0110\u1ed3ng b\u1ed9 h\u00f3a d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng ch\u00ednh x\u00e1c v\u00e0 nhanh ch\u00f3ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p data-end=\"777\" data-start=\"138\">M\u1ed9t trong nh\u1eefng l\u1ee3i \u00edch l\u1edbn nh\u1ea5t m\u00e0 <strong data-end=\"184\" data-start=\"174\">WOWCRM<\/strong> mang l\u1ea1i cho <strong data-end=\"208\" data-start=\"198\">ABBank<\/strong> l\u00e0 kh\u1ea3 n\u0103ng <strong data-end=\"255\" data-start=\"221\">\u0111\u1ed3ng b\u1ed9 h\u00f3a d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/strong> t\u1eeb nhi\u1ec1u h\u1ec7 th\u1ed1ng kh\u00e1c nhau m\u1ed9t c\u00e1ch <strong data-end=\"321\" data-start=\"293\">ch\u00ednh x\u00e1c v\u00e0 nhanh ch\u00f3ng<\/strong>. Tr\u01b0\u1edbc khi tri\u1ec3n khai WOWCRM, d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng c\u1ee7a ABBank ph\u00e2n t\u00e1n gi\u1eefa c\u00e1c h\u1ec7 th\u1ed1ng <strong data-end=\"425\" data-start=\"409\">Core Banking<\/strong>, <strong data-end=\"460\" data-start=\"427\">Loan Origination System (LOS)<\/strong>, v\u00e0 <strong data-end=\"496\" data-start=\"465\">Anti-Money Laundering (AML)<\/strong>, d\u1eabn \u0111\u1ebfn vi\u1ec7c <strong data-end=\"565\" data-start=\"511\">kh\u00f3 kh\u0103n trong vi\u1ec7c truy xu\u1ea5t v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u<\/strong>. Tuy nhi\u00ean, v\u1edbi kh\u1ea3 n\u0103ng <strong data-end=\"611\" data-start=\"591\">t\u00edch h\u1ee3p m\u1ea1nh m\u1ebd<\/strong> c\u1ee7a WOWCRM, t\u1ea5t c\u1ea3 c\u00e1c <strong data-end=\"657\" data-start=\"635\">d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/strong> \u0111\u1ec1u \u0111\u01b0\u1ee3c <strong data-end=\"682\" data-start=\"667\">\u0111\u1ed3ng b\u1ed9 h\u00f3a<\/strong> v\u00e0o m\u1ed9t n\u1ec1n t\u1ea3ng duy nh\u1ea5t, gi\u00fap <strong data-end=\"776\" data-start=\"715\">ABBank c\u00f3 th\u1ec3 truy c\u1eadp th\u00f4ng tin nhanh ch\u00f3ng v\u00e0 ch\u00ednh x\u00e1c<\/strong>.<\/p>\n<p data-end=\"1137\" data-start=\"779\">\u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap <strong data-end=\"826\" data-start=\"803\">ti\u1ebft ki\u1ec7m th\u1eddi gian<\/strong> m\u00e0 c\u00f2n n\u00e2ng cao <strong data-end=\"859\" data-start=\"843\">\u0111\u1ed9 ch\u00ednh x\u00e1c<\/strong> c\u1ee7a c\u00e1c quy\u1ebft \u0111\u1ecbnh kinh doanh. Khi d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c <strong data-end=\"951\" data-start=\"919\">li\u00ean t\u1ee5c c\u1eadp nh\u1eadt v\u00e0 \u0111\u1ed3ng b\u1ed9<\/strong> gi\u1eefa c\u00e1c h\u1ec7 th\u1ed1ng, nh\u00e2n vi\u00ean ABBank c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng <strong data-end=\"1035\" data-start=\"1003\">n\u1eafm b\u1eaft th\u00f4ng tin quan tr\u1ecdng<\/strong>, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh ph\u00f9 h\u1ee3p v\u00e0 <strong data-end=\"1114\" data-start=\"1076\">qu\u1ea3n l\u00fd c\u00e1c m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng<\/strong> m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n<h3 data-end=\"3923\" data-start=\"3866\"><span class=\"ez-toc-section\" id=\"Tang_truong_doanh_thu_va_hieu_suat_cong_viec\"><\/span>T\u0103ng tr\u01b0\u1edfng doanh thu v\u00e0 hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p data-end=\"1778\" data-start=\"1193\"><strong data-end=\"1203\" data-start=\"1193\">WOWCRM<\/strong> kh\u00f4ng ch\u1ec9 gi\u00fap ABBank <strong data-end=\"1256\" data-start=\"1226\">qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/strong> m\u00e0 c\u00f2n \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c <strong data-end=\"1324\" data-start=\"1299\">t\u0103ng tr\u01b0\u1edfng doanh thu<\/strong> v\u00e0 <strong data-end=\"1360\" data-start=\"1328\">n\u00e2ng cao hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c<\/strong>. M\u1ed9t trong nh\u1eefng t\u00ednh n\u0103ng m\u1ea1nh m\u1ebd c\u1ee7a WOWCRM l\u00e0 kh\u1ea3 n\u0103ng <strong data-end=\"1453\" data-start=\"1419\">t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng<\/strong> v\u00e0 <strong data-end=\"1480\" data-start=\"1457\">ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong>, gi\u00fap gi\u1ea3m thi\u1ec3u c\u00f4ng vi\u1ec7c th\u1ee7 c\u00f4ng v\u00e0 t\u0103ng <strong data-end=\"1538\" data-start=\"1525\">n\u0103ng su\u1ea5t<\/strong> cho nh\u00e2n vi\u00ean. C\u00e1c quy tr\u00ecnh nh\u01b0 <strong data-end=\"1605\" data-start=\"1572\">g\u1eedi email ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong>, <strong data-end=\"1642\" data-start=\"1607\">qu\u1ea3n l\u00fd c\u00e1c cu\u1ed9c g\u1ecdi kh\u00e1ch h\u00e0ng<\/strong>, v\u00e0 <strong data-end=\"1676\" data-start=\"1647\">theo d\u00f5i ti\u1ebfn \u0111\u1ed9 b\u00e1n h\u00e0ng<\/strong> \u0111\u1ec1u \u0111\u01b0\u1ee3c <strong data-end=\"1701\" data-start=\"1686\">t\u1ef1 \u0111\u1ed9ng h\u00f3a<\/strong>, gi\u00fap nh\u00e2n vi\u00ean <strong data-end=\"1741\" data-start=\"1718\">ti\u1ebft ki\u1ec7m th\u1eddi gian<\/strong> v\u00e0 <strong data-end=\"1777\" data-start=\"1745\">t\u0103ng c\u01b0\u1eddng hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c<\/strong>.<\/p>\n<p data-end=\"2235\" data-start=\"1780\">B\u00ean c\u1ea1nh \u0111\u00f3, WOWCRM c\u00f2n gi\u00fap ABBank <strong data-end=\"1849\" data-start=\"1816\">t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng<\/strong>, t\u1eeb vi\u1ec7c <strong data-end=\"1892\" data-start=\"1859\">ch\u1ecdn l\u1ecdc kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/strong> \u0111\u1ebfn <strong data-end=\"1929\" data-start=\"1897\">theo d\u00f5i c\u00e1c c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng<\/strong>. Nh\u1edd v\u1eady, ABBank c\u00f3 th\u1ec3 <strong data-end=\"1979\" data-start=\"1954\">t\u0103ng tr\u01b0\u1edfng doanh thu<\/strong> m\u1ed9t c\u00e1ch b\u1ec1n v\u1eefng v\u00e0 <strong data-end=\"2033\" data-start=\"2001\">t\u0103ng c\u01b0\u1eddng hi\u1ec7u qu\u1ea3 b\u00e1n h\u00e0ng<\/strong>, \u0111\u1ed3ng th\u1eddi <strong data-end=\"2075\" data-start=\"2045\">gi\u1ea3m thi\u1ec3u chi ph\u00ed nh\u00e2n s\u1ef1<\/strong>. Th\u00eam v\u00e0o \u0111\u00f3, WOWCRM gi\u00fap ng\u00e2n h\u00e0ng <strong data-end=\"2155\" data-start=\"2112\">\u0111\u01b0a ra c\u00e1c chi\u1ebfn l\u01b0\u1ee3c b\u00e1n h\u00e0ng hi\u1ec7u qu\u1ea3<\/strong>, d\u1ef1a tr\u00ean c\u00e1c <strong data-end=\"2202\" data-start=\"2170\">ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/strong> v\u00e0 <strong data-end=\"2227\" data-start=\"2206\">h\u00e0nh vi ti\u00eau d\u00f9ng<\/strong> c\u1ee7a h\u1ecd.<\/p>\n<h3 data-end=\"4218\" data-start=\"4172\"><span class=\"ez-toc-section\" id=\"Toi_uu_hoa_trai_nghiem_nguoi_dung\"><\/span><strong data-end=\"4218\" data-start=\"4177\">T\u1ed1i \u01b0u h\u00f3a tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p data-end=\"2744\" data-start=\"2280\">B\u1eb1ng vi\u1ec7c cung c\u1ea5p c\u00e1c <strong data-end=\"2332\" data-start=\"2303\">c\u00f4ng c\u1ee5 ph\u00e2n t\u00edch m\u1ea1nh m\u1ebd<\/strong>, WOWCRM gi\u00fap <strong data-end=\"2356\" data-start=\"2346\">ABBank<\/strong> hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 <strong data-end=\"2409\" data-start=\"2372\">nhu c\u1ea7u v\u00e0 h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong>. C\u00e1c c\u00f4ng c\u1ee5 ph\u00e2n t\u00edch d\u1eef li\u1ec7u gi\u00fap ng\u00e2n h\u00e0ng <strong data-end=\"2478\" data-start=\"2456\">ph\u00e2n t\u00edch xu h\u01b0\u1edbng<\/strong>, <strong data-end=\"2499\" data-start=\"2480\">d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u<\/strong> v\u00e0 <strong data-end=\"2525\" data-start=\"2503\">th\u00f3i quen chi ti\u00eau<\/strong> c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 cung c\u1ea5p c\u00e1c <strong data-end=\"2584\" data-start=\"2561\">d\u1ecbch v\u1ee5 c\u00e1 nh\u00e2n h\u00f3a<\/strong> ph\u00f9 h\u1ee3p. Khi kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c <strong data-end=\"2639\" data-start=\"2623\">ch\u0103m s\u00f3c t\u1ed1t<\/strong> v\u00e0 <strong data-end=\"2671\" data-start=\"2643\">hi\u1ec3u r\u00f5 nhu c\u1ea7u c\u1ee7a m\u00ecnh<\/strong>, h\u1ecd s\u1ebd <strong data-end=\"2695\" data-start=\"2679\">h\u00e0i l\u00f2ng h\u01a1n<\/strong> v\u00e0 c\u00f3 xu h\u01b0\u1edbng <strong data-end=\"2743\" data-start=\"2711\">g\u1eafn b\u00f3 l\u00e2u d\u00e0i v\u1edbi ng\u00e2n h\u00e0ng<\/strong>.<\/p>\n<p data-end=\"3199\" data-start=\"2746\"><strong data-end=\"2756\" data-start=\"2746\">WOWCRM<\/strong> gi\u00fap ABBank <strong data-end=\"2806\" data-start=\"2769\">t\u1ed1i \u01b0u h\u00f3a tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng<\/strong> kh\u00f4ng ch\u1ec9 trong c\u00e1c giao d\u1ecbch ng\u00e2n h\u00e0ng m\u00e0 c\u00f2n trong <strong data-end=\"2898\" data-start=\"2860\">c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong>. H\u1ec7 th\u1ed1ng cho ph\u00e9p ABBank <strong data-end=\"2960\" data-start=\"2925\">t\u1ea1o ra c\u00e1c chi\u1ebfn d\u1ecbch marketing<\/strong> ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng nh\u00f3m kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 <strong data-end=\"3045\" data-start=\"3001\">n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 l\u00f2ng trung th\u00e0nh<\/strong> c\u1ee7a kh\u00e1ch h\u00e0ng. Nh\u1eefng c\u1ea3i ti\u1ebfn n\u00e0y gi\u00fap ABBank x\u00e2y d\u1ef1ng m\u1ed9t <strong data-end=\"3130\" data-start=\"3106\">m\u1ed1i quan h\u1ec7 b\u1ec1n v\u1eefng<\/strong> v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 n\u00e2ng cao <strong data-end=\"3198\" data-start=\"3158\">kh\u1ea3 n\u0103ng gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng l\u00e2u d\u00e0i<\/strong>.<\/p>\n<div class=\"char\"><a href=\"https:\/\/runsystem.net\/vi\/gioi-thieu\/chung-toi-la-ai\"><strong>Ch\u00fang t\u00f4i l\u00e0 ai -&gt;<\/strong><\/a><\/div>\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"max-width:500px;\"><\/div><\/div>\n<h2 data-end=\"4514\" data-start=\"4473\"><span class=\"ez-toc-section\" id=\"Cac_cau_hoi_thuong_gap_FAQs\"><\/span><strong data-end=\"4514\" data-start=\"4477\">C\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p (FAQs)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1123255124\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/Cau-hoi-thuong-gap-CRM.jpg\" class=\"attachment-large size-large\" alt=\"C\u00e2u-h\u1ecfi-th\u01b0\u1eddng-g\u1eb7p-CRM\" srcset=\"https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/Cau-hoi-thuong-gap-CRM.jpg 1000w, https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/Cau-hoi-thuong-gap-CRM-300x200.jpg 300w, https:\/\/ssolutions.vn\/wp-content\/uploads\/2025\/06\/Cau-hoi-thuong-gap-CRM-768x512.jpg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1123255124 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n<h3 data-end=\"4541\" data-start=\"4516\"><span class=\"ez-toc-section\" id=\"WOWCRM_la_gi\"><\/span><strong data-end=\"4541\" data-start=\"4521\">WOWCRM l\u00e0 g\u00ec?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p data-end=\"2744\" data-start=\"2280\">WOWCRM l\u00e0 <strong data-end=\"4592\" data-start=\"4553\">ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng<\/strong> gi\u00fap c\u00e1c doanh nghi\u1ec7p qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng, t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Ph\u1ea7n m\u1ec1m n\u00e0y c\u00f2n cung c\u1ea5p c\u00e1c c\u00f4ng c\u1ee5 ph\u00e2n t\u00edch v\u00e0 <strong data-end=\"4770\" data-start=\"4750\">t\u00edch h\u1ee3p m\u1ea1nh m\u1ebd<\/strong> v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng kh\u00e1c \u0111\u1ec3 c\u1ea3i thi\u1ec7n <strong data-end=\"4828\" data-start=\"4806\">hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c<\/strong> v\u00e0 <strong data-end=\"4867\" data-start=\"4832\">n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/strong>.<\/p>\n<h3 data-end=\"4909\" data-start=\"4870\"><span class=\"ez-toc-section\" id=\"Tai_sao_ABBank_chon_WOWCRM\"><\/span><strong data-end=\"4909\" data-start=\"4875\">T\u1ea1i sao ABBank ch\u1ecdn WOWCRM?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p data-end=\"2744\" data-start=\"2280\">ABBank ch\u1ecdn <strong data-end=\"4933\" data-start=\"4923\">WOWCRM<\/strong> v\u00ec \u0111\u00e2y l\u00e0 gi\u1ea3i ph\u00e1p ph\u1ea7n m\u1ec1m crm\u00a0 <strong data-end=\"4974\" data-start=\"4954\">t\u00edch h\u1ee3p m\u1ea1nh m\u1ebd<\/strong> v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng ng\u00e2n h\u00e0ng nh\u01b0 <strong data-end=\"5022\" data-start=\"5006\">Core Banking<\/strong>, <strong data-end=\"5031\" data-start=\"5024\">LOS<\/strong>, v\u00e0 <strong data-end=\"5043\" data-start=\"5036\">AML<\/strong>, gi\u00fap ng\u00e2n h\u00e0ng <strong data-end=\"5100\" data-start=\"5060\">qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng ch\u00ednh x\u00e1c<\/strong> v\u00e0 <strong data-end=\"5116\" data-start=\"5104\">hi\u1ec7u qu\u1ea3<\/strong>. WOWCRM c\u00f2n gi\u00fap <strong data-end=\"5168\" data-start=\"5134\">t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng<\/strong> v\u00e0 <strong data-end=\"5195\" data-start=\"5172\">ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong>, t\u0103ng c\u01b0\u1eddng <strong data-end=\"5231\" data-start=\"5208\">hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c<\/strong> v\u00e0 <strong data-end=\"5270\" data-start=\"5235\">n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/strong>.<\/p>\n<h3 data-end=\"5345\" data-start=\"5273\"><span class=\"ez-toc-section\" id=\"WOWCRM_co_the_giup_ABBank_tang_truong_doanh_thu_nhu_the_nao\"><\/span><strong data-end=\"5345\" data-start=\"5278\">WOWCRM c\u00f3 th\u1ec3 gi\u00fap ABBank t\u0103ng tr\u01b0\u1edfng doanh thu nh\u01b0 th\u1ebf n\u00e0o?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p data-end=\"2744\" data-start=\"2280\">WOWCRM gi\u00fap <strong data-end=\"5391\" data-start=\"5359\">ABBank t\u0103ng tr\u01b0\u1edfng doanh thu<\/strong> b\u1eb1ng c\u00e1ch <strong data-end=\"5435\" data-start=\"5402\">t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng<\/strong>, <strong data-end=\"5486\" data-start=\"5437\">t\u0103ng c\u01b0\u1eddng t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/strong>, v\u00e0 <strong data-end=\"5534\" data-start=\"5491\">c\u1ea3i thi\u1ec7n quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong>. T\u1eeb \u0111\u00f3, ph\u1ea7n m\u1ec1m crm \u00a0gi\u00fap ng\u00e2n h\u00e0ng \u0111\u1ea1t \u0111\u01b0\u1ee3c <strong data-end=\"5595\" data-start=\"5574\">doanh thu cao h\u01a1n<\/strong> v\u00e0 <strong data-end=\"5620\" data-start=\"5599\">ti\u1ebft ki\u1ec7m chi ph\u00ed<\/strong>.<\/p>\n<h3 data-end=\"5681\" data-start=\"5623\"><span class=\"ez-toc-section\" id=\"Phan_mem_crm_WOWCRM_co_phu_hop_voi_cac_ngan_hang_nho_khong\"><\/span><strong data-end=\"5681\" data-start=\"5628\">Ph\u1ea7n m\u1ec1m crm WOWCRM c\u00f3 ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c ng\u00e2n h\u00e0ng nh\u1ecf kh\u00f4ng?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p data-end=\"2744\" data-start=\"2280\">WOWCRM l\u00e0 m\u1ed9t gi\u1ea3i ph\u00e1p ph\u1ea7n m\u1ec1m crm\u00a0 <strong data-end=\"5741\" data-start=\"5707\">ph\u00f9 h\u1ee3p v\u1edbi m\u1ecdi lo\u1ea1i ng\u00e2n h\u00e0ng<\/strong>, t\u1eeb ng\u00e2n h\u00e0ng l\u1edbn \u0111\u1ebfn <strong data-end=\"5788\" data-start=\"5764\">ng\u00e2n h\u00e0ng v\u1eeba v\u00e0 nh\u1ecf<\/strong>. Ph\u1ea7n m\u1ec1m crm n\u00e0y c\u00f3 th\u1ec3 <strong data-end=\"5823\" data-start=\"5810\">t\u00f9y ch\u1ec9nh<\/strong> theo y\u00eau c\u1ea7u c\u1ee7a t\u1eebng ng\u00e2n h\u00e0ng v\u00e0 gi\u00fap <strong data-end=\"5894\" data-start=\"5864\">qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng<\/strong> hi\u1ec7u qu\u1ea3 m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i \u0111\u1ea7u t\u01b0 qu\u00e1 nhi\u1ec1u v\u00e0o c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng.<\/p>\n<h3 data-end=\"6020\" data-start=\"5959\"><span class=\"ez-toc-section\" id=\"Lam_the_nao_de_trien_khai_WOWCRM_trong_ngan_hang\"><\/span><strong data-end=\"6020\" data-start=\"5964\">L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 tri\u1ec3n khai WOWCRM trong ng\u00e2n h\u00e0ng?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p data-end=\"2744\" data-start=\"2280\">\u0110\u1ec3 tri\u1ec3n khai ph\u1ea7n m\u1ec1m crm\u00a0 <strong data-end=\"6046\" data-start=\"6036\">WOWCRM<\/strong>, ng\u00e2n h\u00e0ng c\u1ea7n ph\u1ed1i h\u1ee3p v\u1edbi c\u00e1c chuy\u00ean gia trong l\u0129nh v\u1ef1c <strong data-end=\"6121\" data-start=\"6105\">ph\u1ea7n m\u1ec1m CRM<\/strong> \u0111\u1ec3 th\u1ef1c hi\u1ec7n <strong data-end=\"6172\" data-start=\"6135\">t\u00edch h\u1ee3p v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng hi\u1ec7n c\u00f3<\/strong>, \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m, v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc <strong data-end=\"6257\" data-start=\"6232\">t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh<\/strong> \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 t\u1ed1i \u01b0u.<\/p>\n<h3 data-end=\"6286\" data-start=\"6022\"><span class=\"ez-toc-section\" id=\"Gia_phan_mem_WOWCRM_co_dat_khong\"><\/span>Gi\u00e1 ph\u1ea7n m\u1ec1m WOWCRM c\u00f3 \u0111\u1eaft kh\u00f4ng?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p data-end=\"2744\" data-start=\"2280\">Gi\u00e1 ph\u1ea7n m\u1ec1m CRM c\u0169ng r\u1ea5t h\u1ee3p l\u00fd v\u00e0 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a th\u1ecb tr\u01b0\u1eddng. Ngo\u00e0i ra c\u00f2n cung c\u1ea5p c\u00e1c g\u00f3i d\u1ecbch v\u1ee5 v\u00e0 h\u1ed7 tr\u1ee3 chuy\u00ean s\u00e2u trong qu\u00e1 tr\u00ecnh tri\u1ec3n khai, GMO t\u1ef1 h\u00e0o l\u00e0 \u0111\u01a1n v\u1ecb cung c\u1ea5p v\u00e0 ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m CRMViet h\u00e0ng \u0111\u1ea7u hi\u1ec7n nay<\/p>\n<h3 data-end=\"6340\" data-start=\"6288\"><span class=\"ez-toc-section\" id=\"WOWCRM_co_tinh_nang_bao_mat_nhu_the_nao\"><\/span><strong data-end=\"6340\" data-start=\"6293\">WOWCRM c\u00f3 t\u00ednh n\u0103ng b\u1ea3o m\u1eadt nh\u01b0 th\u1ebf n\u00e0o?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p data-end=\"2744\" data-start=\"2280\">WOWCRM \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf v\u1edbi <strong data-end=\"6382\" data-start=\"6367\">b\u1ea3o m\u1eadt cao<\/strong>, \u0111\u1ea3m b\u1ea3o d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng lu\u00f4n \u0111\u01b0\u1ee3c <strong data-end=\"6431\" data-start=\"6421\">m\u00e3 h\u00f3a<\/strong> v\u00e0 <strong data-end=\"6453\" data-start=\"6435\">b\u1ea3o v\u1ec7 an to\u00e0n<\/strong>. Ph\u1ea7n m\u1ec1m tu\u00e2n th\u1ee7 c\u00e1c ti\u00eau chu\u1ea9n b\u1ea3o m\u1eadt qu\u1ed1c t\u1ebf, gi\u00fap <strong data-end=\"6551\" data-start=\"6510\">ng\u00e2n h\u00e0ng b\u1ea3o v\u1ec7 th\u00f4ng tin kh\u00e1ch h\u00e0ng<\/strong> kh\u1ecfi c\u00e1c m\u1ed1i \u0111e d\u1ecda t\u1eeb b\u00ean ngo\u00e0i.<\/p>\n<p data-end=\"2744\" data-start=\"2280\"><strong data-end=\"6620\" data-start=\"6610\">WOWCRM<\/strong> \u0111\u00e3 ch\u1ee9ng minh l\u00e0 gi\u1ea3i ph\u00e1p ph\u1ea7n m\u1ec1m CRM hi\u1ec7u qu\u1ea3, gi\u00fap <strong data-end=\"6686\" data-start=\"6676\">ABBank<\/strong> <strong data-end=\"6717\" data-start=\"6687\">qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng<\/strong> v\u00e0 <strong data-end=\"6746\" data-start=\"6721\">ph\u00e1t tri\u1ec3n kinh doanh<\/strong> m\u1ea1nh m\u1ebd. V\u1edbi kh\u1ea3 n\u0103ng <strong data-end=\"6789\" data-start=\"6769\">t\u00edch h\u1ee3p m\u1ea1nh m\u1ebd<\/strong>, <strong data-end=\"6816\" data-start=\"6791\">t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh<\/strong> v\u00e0 <strong data-end=\"6850\" data-start=\"6820\">qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/strong> hi\u1ec7u qu\u1ea3, WOWCRM gi\u00fap ABBank <strong data-end=\"6912\" data-start=\"6880\">n\u00e2ng cao hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c<\/strong>, <strong data-end=\"6939\" data-start=\"6914\">t\u0103ng tr\u01b0\u1edfng doanh thu<\/strong> v\u00e0 t\u1ea1o d\u1ef1ng <strong data-end=\"6990\" data-start=\"6952\">m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng<\/strong>. N\u1ebfu b\u1ea1n \u0111ang t\u00ecm ki\u1ebfm m\u1ed9t gi\u1ea3i ph\u00e1p CRM \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a qu\u1ea3n tr\u1ecb quan h\u1ec7 kh\u00e1ch h\u00e0ng trong ng\u00e2n h\u00e0ng c\u1ee7a m\u00ecnh, <strong data-end=\"7110\" data-start=\"7100\">WOWCRM<\/strong> l\u00e0 l\u1ef1a ch\u1ecdn ho\u00e0n h\u1ea3o \u0111\u1ec3 gi\u00fap b\u1ea1n \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau d\u00e0i h\u1ea1n.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>WOWCRM kh\u00f4ng ch\u1ec9 gi\u00fap ABBank qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c t\u0103ng tr\u01b0\u1edfng doanh thu v\u00e0 n\u00e2ng cao hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c.<\/p>\n","protected":false},"author":2,"featured_media":4150,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[17,18,10],"tags":[40,41,42,43,44],"class_list":["post-4164","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-casestudy-en","category-uncategorized","tag-abbank-en","tag-phan-mem-crm-en","tag-quan-ly-khach-hang-en","tag-quan-tri-khach-hang-en","tag-wowcrm-en"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ssolutions.vn\/en\/wp-json\/wp\/v2\/posts\/4164","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ssolutions.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ssolutions.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ssolutions.vn\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ssolutions.vn\/en\/wp-json\/wp\/v2\/comments?post=4164"}],"version-history":[{"count":13,"href":"https:\/\/ssolutions.vn\/en\/wp-json\/wp\/v2\/posts\/4164\/revisions"}],"predecessor-version":[{"id":4604,"href":"https:\/\/ssolutions.vn\/en\/wp-json\/wp\/v2\/posts\/4164\/revisions\/4604"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ssolutions.vn\/en\/wp-json\/wp\/v2\/media\/4150"}],"wp:attachment":[{"href":"https:\/\/ssolutions.vn\/en\/wp-json\/wp\/v2\/media?parent=4164"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ssolutions.vn\/en\/wp-json\/wp\/v2\/categories?post=4164"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ssolutions.vn\/en\/wp-json\/wp\/v2\/tags?post=4164"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}