WOWCRM

Comprehensive CRM Solution X2 Business Efficiency

WOWCRM – Empower your business with a powerful CRM solution that fosters stronger customer relationships, boosts sales, and streamlines operations.

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Business Challenges

Data dispersion
Customer data is scattered across multiple enterprise systems and interaction channels, and is fragmented among individual sales representatives.
Low conversion rate
Sales do not have complete customer data, personalized consultation is lacking.
Difficulty in identifying new sales opportunities
Fierce market competition, high customer churn rate.
Low work efficiency
Staff have to perform many manual tasks such as data entry, report generation, etc., across multiple systems.
Difficulty in managing and monitoring
Difficult to manage and track sales team performance, customer status, and business results.
Emotional decision-making
Data updates are slow by month and quarter, leading to delayed decision-making often based on business experience and intuition.

Outstanding Features

Effective Customer Information Management

Manage customer data on a single platform:

Integrate data from multiple channels and platforms
Manage the entire customer database
Classify customers by business progress: Lead – Opportunity

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Effective Sales Consultation, Double Conversion Rate

Deep understanding of 360-degree customer profiles:

Classify customers as individual or business
Comprehensive view from overall to detailed customer profiles
Easy and accurate customer consultation

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Enhance customer reach

Maximizing the potential of both new and existing customers:

AI-powered automatic customer segmentation based on multiple criteria
Targeted marketing campaigns to deliver personalized messages to specific customer segments
Automated loyalty programs on Zalo through gift codes, surveys, point accumulation, gamification, etc
AI-powered product recommendations based on future purchase potential

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Sales team productivity increased by 68%

Streamlined workflow on a unified system:

Clear KPI targets for each individual
Detailed sales planning
Effective contact planning and scheduling
Prioritized task management
Accurate and automated reporting

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Efficient management and oversight

Clear role-based system: Managers can easily monitor overall business performance and track the work of individual employees and customers

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Optimize business strategy

Make informed decisions based on:

Real-time, consolidated data
Intuitive, multi-dimensional dashboards
AI-powered analytics and forecasting

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Customer Testimonials

ABBank

We have researched and studied many CRM systems both domestically and internationally. WOWCRM has made a strong impression on ABBank with its ability to fully meet usage needs and understand the specific characteristics of the banking industry.

Mr. Khuong Duc Tiep

Deputy General Director of ABBank