Smart Gift

Two-way customer interaction platform

Smart Gift is a smart interactive marketing platform built on the company’s official account

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Business Challenges

Challenges in boosting sales
The company is struggling to maximize sales and exploit the full potential of current communication channels.
Insufficiently personalized customer journey
Customers are not receiving personalized care and experiences, leading to dissatisfaction and customer churn.
Retaining customers is a very costly endeavor
Businesses face high costs in retaining existing customers due to a lack of effective strategies and support tools.
Difficulties in customer management and segmentation
Segmenting customers to offer suitable promotions is complex and time-consuming.
Untimely response and resolution of customer issues can significantly damage a company's reputation
Businesses struggle to respond to and resolve customer issues promptly, leading to customer dissatisfaction and churn.

Outstanding Features

Loyalty points

Customers can accumulate reward points based on their service usage, participation in campaigns, or on special occasions such as birthdays or holidays.

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Points redemption and member tiering

Customers can redeem their reward points for gifts or services and are assigned membership tiers based on their spending and tenure.

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Automated customer interactions and support

The system automatically sends birthday greetings and thank-you messages for service sign-ups or payments, fostering stronger customer relationships.

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In-chat service notifications and payments

Customers receive service fee notifications and can make immediate payments through popular payment gateways, streamlining the payment process.

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Service evaluation survey

SmartGift enables businesses to implement short surveys to gather feedback on service quality, allowing businesses to improve their services and better meet customer needs.

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